The risk management over a supply chain has to be founded on the management controls in each of the partner companies in the chain. Inevitably, the business relationship and operations dependence bind the control efforts of partner companies together. This proposes challenges for supply chain risk management and at the same time for the BI application. In this paper we analyse the management control situations where business intelligence technology can be applied and describe the concepts of systematic risk analysis to improve the management controls, based on causal analysis of business exceptions. The analysis process is driven by diagnostic drill-down operations following the equations of the information structure in which the data are organised. Using business intelligence, the analysis method can generate explanations supported by the data. A ‘‘risk template’’ is provided to assist analysts to fully comprehend the risk scenario in the practical business setting, so as to evaluate and re-design the existing controls, and to apply BI for management improvement.

Business intelligence, Collaboration, Risk management, Supply chain exceptions,
Rotterdam School of Management (RSM), Erasmus University

Liu, L, Daniels, H.A.M, & Hofman, W. (2014). Business intelligence for improving supply chain risk management. doi:10.1007/978-3-319-09492-2_12