Virtual neighborhoods and e-government: A case study comparison
In this chapter the potential of GIS oriented neighborhood websites in the Netherlands will be researched. This new way of location based e-government will be analyzed by conducting four case studies in which neighborhood websites hold a central position. Relevant questions include to what degree these websites improve service delivery on the side of the government and to what degree the position of citizens is strengthened and whether they are pleased with the website and with the results. Attention will be paid to critical factors for success when designing the website but also while implementing the website and when the website is running. This will be done in terms of service delivery, closing of the gap between government and citizens and the strength of the position of citizens. Finally, we will answer the question on how GIS oriented neighborhood websites can be implemented so they have the highest potential by citizen satisfaction.