New ways of working: Impact on working conditions, work-family balance, and well-being

Organizations have started to redesign their approach to work by integrating technological innovations in their daily practices. Central to this new approach is that employees are asked to organize their work flexibly. Employees are expected to decide for themselves when they work, where they work, and by which communication tool/medium they work. Such a flexible work design, also referred to as new ways of working (NWW), has been applauded thus far, as it would lead to more efficient and cost-effective work processes. However, little is known about how NWW influence employees and their families. This chapter will focus on the advantages and disadvantages of NWW and on the question whether NWW help employees to find a better balance between work and nonwork roles. Insight into the possible pitfalls and opportunities of NWW may help employees to use NWW in such a way that they enable them to optimally combine their work and nonwork responsibilities.

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