The New Public Governance in public service delivery
Reconciling efficiency and quality
On the 18th of February, 2011, the Federation of Netherlands Mobility Companies (FMN), comprising the Dutch regional railroad companies Arriva, Connexxion, Syntus and Veolia, presented a New Railroad Plan to the Dutch Minister of Infrastructure and the Environment, Melanie Schultz van Haegen (FMN, 2011a and 2011b). At that point, the minister was faced with the decision regarding how to tender the operation of the Dutch main railroad system for the next 15 years. She could either opt for a public tender or for closed negotiations aimed at forming a new agreement with the current concession holder, the Dutch National Railroad Company (NS).
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