1999-02-01
The Resilience factor
Publication
Publication
Measuring Business Excellence , Volume 3 - Issue 2 p. 22- 30
Like the reports of Mark Twain's death, the demise of total quality has been much exaggerated. Periodic changes of direction and drivers have given it new life and impetus during the time it has been popularized by western organizations. Each renewal brings with it a new set of measures to define and manage quality, each of which adds to a cumulative embedding of total quality in the way a business operates.
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| doi.org/10.1108/eb038874, hdl.handle.net/1765/94017 | |
| Measuring Business Excellence | |
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Williams, R., Dale, B., & van der Wiele, T. (1999). The Resilience factor. Measuring Business Excellence (Vol. 3, pp. 22–30). doi:10.1108/eb038874 |
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