Academic research on public administration devotes relatively little attention to issues concerning human resource management (HRM) and job satisfaction. Many private sector studies suggest that investing in HRM has positive effects on worker morale. Therefore, in this study, variables measuring HRM practices were combined with an analysis of determinants of job satisfaction in the Dutch public sector. Three hypotheses were tested and confirmed. They revealed that (a) individual characteristics have a negligible effect on job satisfaction, (b) HRM practices have a positive effect, but (c) this latter effect is largely indirect and mediated by job and organizational characteristics.

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Review of Public Personnel Administration
Erasmus University Rotterdam

Steijn, B. (2004). Human Resource Management and Job Satisfaction in the Dutch Public Sector. Review of Public Personnel Administration, 24(4), 291–303. doi:10.1177/0734371X04269187