For at least a couple of decades, governments have implemented a rather heterogeneous set of private sector management techniques known as New Public Management (NPM) (see Chapters 1 and 2). In the previous chapters, it has been shown that NPM takes many forms and shapes, and is implemented in a variety of ways in diverse institutional contexts.,
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Homburg, V., & Snellen, I. (2007). Will ICTs finally reinvent government? The mutual shaping of institutions and ICTs. In New Public Management in Europe: Adaptation and Alternatives (pp. 135–148). doi:10.1057/9780230625365_8