2017-10-21
The negative effect of red tape on procedural satisfaction
Publication
Publication
Public Management Review: an international journal of research and theory , Volume 19 - Issue 9 p. 1311- 1327
In this study, we aim to replicate and extend the negative effect of red tape on procedural satisfaction by conducting an experiment via the online crowdsourcing service MTurk. Our findings indicate that a higher level of red tape is indeed associated with lower procedural satisfaction. We also find support for a statistically significant interaction between red tape and political ideology; the negative effect of red tape on procedural satisfaction is stronger for individuals with more conservative political views. These findings confirm the pathological nature of red tape and affirm the relevance of experimental red tape research.
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| doi.org/10.1080/14719037.2016.1210907, hdl.handle.net/1765/97569 | |
| Public Management Review: an international journal of research and theory | |
| Organisation | Department of Public Administration |
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Kaufmann, W. (Wesley), & Tummers, L. (2017). The negative effect of red tape on procedural satisfaction. Public Management Review: an international journal of research and theory, 19(9), 1311–1327. doi:10.1080/14719037.2016.1210907 |
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