In the old days, companies developed products for their customers. The idea that the customer would have any role in the process beyond expressing a particular colour or flavour preference seemed unthinkable.
Henry Ford supposedly said that if he had asked people what they wanted, they would have said, a faster horse. Today, more and more companies have concluded that Ford was too pessimistic and that customers actually have a lot of imagination.

hdl.handle.net/1765/98614
RSM Discovery - Management Knowledge

Fuchs, C. (2017). How best to market a crowdsourced product?. RSM Discovery - Management Knowledge, 29(1), 15–17. Retrieved from http://hdl.handle.net/1765/98614