Abstract

An apology is one of the most common ways for a perpetrator to initiate the reconciliation process. Numerous studies have shown the positive effects of apologies. Contrary to this, almost no research has investigated when perpetrators are actually willing to offer such an apology. In this dissertation the willingness of perpetrators to apologise to a victim after an interpersonal transgression is investigated. Leunissen shows the reactions of victims after a transgression can influence the willingness of perpetrators to apologise in the sense that perpetrators are more willing to apologise to forgiving victims than to unforgiving victims. He investigated how the intentionality of transgressions influences both the willingness to apologise and a victim’s desire to receive an apology. Perpetrators are more willing to apologise after unintentional than after intentional transgressions, while victims have a greater desire for an apology after intentional than unintentional transgressions. These differences are mediated by unique emotions: guilt and anger. Leunissen focuses on how the value that perpetrators ascribe to the relationship influences their willingness to apologise. Finally, in this dissertation, he shows how perpetrators often overestimate the unpleasantness of apologising, which can have a negative effect on their willingness to apologise.

Additional Metadata
Keywords perpetrators, apologies, reconciliation proces
Promotor D. de Cremer (David)
Publisher Erasmus University Rotterdam
Sponsor Rotterdam School of Management (RSM), Erasmus University , Prof. Dr. L.C.P.M. Meijs, Prof. Dr. S.P. Kaptein, Dr. M. van Dijke, Erasmus University Rotterdam (EUR)
ISBN 978-90-5892-348-6
Persistent URL hdl.handle.net/1765/50318
Series ERIM Ph.D. Series Research in Management
Citation
Leunissen, J.M. (2014, January 10). All Apologies: On the Willingness of Perpetrators to Apologize (No. EPS-2014-301- ORG). ERIM Ph.D. Series Research in Management. Erasmus University Rotterdam. Retrieved from http://hdl.handle.net/1765/50318