The overall aim of this thesis is to gain a better understanding of the coordination and communication challenges between the different control centres during the management of large-scale, complex disruptions. The main research question is as follows:
What explains the coordination breakdowns between the control centres in the Dutch railway system during the management of large-scale, complex disruptions?”

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This research was funded by the Dutch Organization for Scientific Research (NWO) and ProRail (grant no. 438-12-308)
J.F.M. Koppenjan (Joop) , L.M. Gerrits (Lasse)
Erasmus University Rotterdam
Department of Public Administration and Sociology (DPAS)

Schipper, D. (2018, September 27). Managing Railway Disruptions : the role of inter-team coordination during rail disruption management. Retrieved from